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Growing faster through ideal

brand experience and effective

digital transformation.

I drive results, improving your branded customer

experience by smartly connecting marketing,

operations, and IT through a proven playbook.

The challenge

The complex playing field of digital transformation.

Digital transformation is complex. Success depends on the right blend of strategy, operations, and IT. Crucial to drive customer experience and sustainable growth. Still, a struggle for many.

There’s plenty of reasons why. To name a few: no clear ambition. Lack of a value-based roadmap. Leaning on technology as the silver bullet. The gap between marketing and IT.

The business impact: budget overruns. Project delays. Business cases at risk. Risk aversion regarding tech investments.  Your competitive position in jeopardy.

The solution

A skilled co-pilot who will fix it for you.

Mastering strategy, operations, and IT, I empower organizations for pivotal digital transformation and so, help them drive effective marketing, improved customer experience, and sustainable growth.

My recipe is a tried and tested playbook: simplifying complexity. Creating pragmatic plans and structure. Securing value-based implementation and optimization.

For whom? CEOs, CMOs, and leadership teams of ventures with growth ambitions: Scale-ups, SME/Mid-market companies and private equity (PE)-owned and family businesses.

The result

Faster growth in results and operational efficiency.

I put the customer first. Strengthen strategy to execute. Implement and scale the marketing technology. And optimize operations, ensuring maximum adoption. Think of:

  • Higher brand engagement and revenue through increased brand preference and loyalty.
  • Stronger results in CRM and loyalty marketing, e-commerce, and omnichannel brand communication.
  • More satisfied customers and stronger top-level KPI contribution with an integrated way of working across all business areas.
  • Improved ROI on technology investments and smoother scaling of marketing technology.

Portfolio

The results of my work: Successful transformations. Effective marketing. Efficient operations. And faster growth.

May these stories inspire you and imagine what I can do for the growth of your organization and brand. See meer werk.

Stokke

Transformation to a data-driven, customer-centric way of working, resulting in better global brand and activation campaigns.

Pets Place

Significant growth achieved through the development and implementation of a loyalty strategy and program within just 7.5 months.

Nederlandse Loterij

A decisive approach to build a well-supported agile CRM team, a customer experience GTM, and a pragmatic digital transformation.

Tommy Hilfiger

Engaged members of the European Tommy Hilfiger Club loyalty program contribute 100s of millions in additional revenue.

Royal IHC

An E-commerce self-service portal for dredging ship spare parts and a customer mindset foster loyal clients.

Consultancy
Interim Management
& Fractional Leadership

See the Cadillac case.

The digital transformation challenge

Digital transformation isn’t just complex — it’s high risk. According to the likes of McKinsey, 70–80% of programmes fail. That means delays, budget overruns, and missed expectations. And suddenly, the hard questions hit:

 

• Will we stay on budget?
• Can we still justify the business case?
• Is hyper-personalisation getting pushed (again)?
• Will scaling back loyalty really drive the growth we forecasted?
• Is customer experience still just a buzzword — and what does that mean for our market share?

 

Truth is, digital transformation is never just about tech. It’s a long-term play where strategy, IT, people, processes, change and communication are tightly interwoven.

Recommendations

What others say about me.

Few people bridge the gap between marketing strategy and marketing technology as seamlessly as Gerben. He deeply understands both the fundamentals of the craft and the full implications of the martech stack. He asks the right strategic questions before any software is selected, preventing companies from buying a Ferrari to fetch a carton of milk, so to speak. Combine that with his calm presence, sharp insights and collaborative mindset, and you’ll understand why he's an invaluable asset in any conversation on marketing transformation.

Luuk RosEditor-in-Chief Marketingfacts! / Teamlead Content & Community DDMA

Gerben was instrumental in designing a brand process enabling both global and regional marketing to create and deploy campaigns to support the business and strengthen the brand. He led a great international team of marketers across different locations, delivering global campaigns. And was also involved in strengthening our global creative agency and implementing a new brand platform. Job well done! And, he is very much liked and quickly became an important member of the Stokke family.

Helene Abel HansenCMO @ Stokke

I got to know Gerben as a major asset to our team. He’s a self-starter, hands-on, and brings an infectious energy that gets things done. Gerben is a connector—effortlessly building buy-in from stakeholders within the larger Epam organization. He played a key role in shaping clear market propositions and products around themes like growth services and CRM & loyalty. And he was the driving force behind launching our marketing services into the market.

Sjoerd van GelderenCEO Emakina NL, part of Epam Systems

I had the pleasure of working with Gerben while he was helping Stokke plan out their marketing roadmap for the upcoming years. Gerben is a smart, well organized, insightful, and transparent partner that not only helps move the work through the system, but also helps it get better along the way. I thoroughly enjoyed working with Gerben and look forward to hopefully doing it again in the future!

David NewsomeBrand Director @ B-REEL (Stokke's creative agency)

I have come to know Gerben as a valuable counterpart. Together with his team he implemented our CDP as the core of our customer program. He skillfully balanced business needs versus technical requirements and capabilities. Of course, with these kinds of implementations things can get strenuous and hectic with deadlines in view. But he handled that pretty well, at all times keeping an overview on how to move forward. And, what’s important as well, he is a nice person to work with.

Ewa BadarukDirector CRM, Loyalty & Customer analytics @ PVH (Tommy Hilfiger & Calvin Klein)

Gerben helped us develop our CRM strategy and implement our VIP Club customer program. Since my role was still relatively new to me, I was especially grateful for Gerben’s hands-on coaching in CRM. What stood out was his deep experience not just on the marketing side of CRM but also his understanding of the IT setup and how to lead development teams—because he speaks their language. Working with him was a real pleasure.

Jessica LangenbergCRM Manager @ IJsvogel Retail (Pets Place & Boerenbond)

In nearly 10 years of working together, I’ve come to see that Gerben possesses some truly exceptional skills. From strategic deep dives to implementation, Gerben supports you in a practical, hands-on way. And he always delivers on time and within budget. Reliability is one of Gerben’s core values. He ensures progress with a clear roadmap and implementation plan. Hands-on. And, above all, it’s just a pleasure working with Gerben as a person. A man with a big heart.

Philip KokCEO The Valley

I’ve worked with Gerben since he joined Bookmark in 2005, where he elevated clients and played a key role in improving agency operations. At The Valley, I got to know him again as a solid and reliable cornerstone in various roles. Gerben brings a strong drive, endless energy, and is a talented writer. I’ve come to know him as someone who always delivers quality. I highly recommend Gerben to any professional organization.

Auke MeijerCFO/COO Bookmark/Isobar & The Valley

One of the qualities I truly value in Gerben is the high level of quality he brings to strategy development, execution planning, and benchmarking service design projects. His proposals are always clear and to the point, with an eye for the big picture, the essentials, and the relevant details. He crafts his proposals and presentations as narratives—a real asset when selling strategies, ideas, and plans both internally and externally.

Brian OostenbrinkCXO The Valley

Working with Gerben on GM's Cadillac, Corvette & HUMMER accounts was an incredible experience. At Bookmark, he developed several brilliant, impactful strategies. Gerben understands client service, and when he combines that with his strategic strengths in loyalty marketing, customer engagement, lead generation, and brand activation, he becomes an invaluable asset to any company.

Samuel TaitManaging Director media transformation Dentsu Aegis Network